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🚚 FREE Delivery on orders over £89

Shipping policy

Dispatch of Your Parcel

All products are dispatched directly from Herbalife official warehouses via express courier.

  • Insured & Free Shipping: On all orders over £89.

  • Quality Control: Direct dispatch ensures that products are stored at controlled temperatures, remain intact, and are delivered with a long shelf life.

  • Tracking Notifications: You will receive an SMS confirmation when your parcel is dispatched and another on the morning of delivery.

  • Fast Delivery: Within 2-3 working days throughout UK.

  • Reliable Service: Up to 3 delivery attempts before the parcel is held at a collection point.

Our Guarantee to hlfonlinestore.co.uk Customers:

  • 100% Delivery Security: Total peace of mind that your products will arrive safely after payment.

  • Maximum Freshness: Correctly stored products with a shelf life of 12 to 24 months.

  • 30-Day Satisfaction Guarantee: Official Herbalife "Money-Back" guarantee on all products.

  • 100% Original Products: Guaranteed authentic by Herbalife.

  • No Hidden Surprises: We guarantee no expired goods, counterfeit products, removed barcodes, or labels from foreign countries that are not authorised for sale in UK.

A Note on Cash on Delivery (COD)

We advise caution regarding websites offering Cash on Delivery, as Herbalife does not officially support this payment method. Products sent via COD may originate from external warehouses or private residences. This means they may not have been stored at controlled temperatures and could have short expiry dates. Please note: The official Herbalife 30-day satisfaction guarantee does NOT apply to products purchased via Cash on Delivery.

Important Information on Purchasing Herbalife Products

Since 28th October 2019, Herbalife has prohibited the sale of its products on all third-party marketplaces (such as Amazon and eBay) across the entire EMEA region (Europe, Middle East, and Africa).

All products sold on hlfonlinestore.co.uk are ORIGINAL and dispatched directly from the Herbalife warehouse. This is the ONLY way to ensure product authenticity, customer safety, and access to the official 30-day money-back guarantee.

How to Identify an Official Herbalife Independent Distributor

Official Distributors are required to clearly display the following information on their public sales websites:

  • Full Name (First and Last)

  • Business Address

  • Contact Details: Email and Phone Number

If you encounter websites or marketplace listings that do not clearly provide these details on the homepage, it is highly likely they are not official distributors. They may be selling counterfeit, altered, or improperly stored products.